Should I Outsource?
If you can’t afford to hire a full-time staff, there’s a good chance you can save money by outsourcing your needs. If you choose to outsource, don’t scrimp on your budget to the point that you choose an unreliable service provide or have stretched your resources so thin that your company’s departments are no longer centralized.
Choosing an overseas firm to answer a technical support line, with limited English skills, is simply bad business. Make sure that the tasks you choose to outsource are appropriate and fulfill the needs of your customers as well as your corporation’s goals.
Outsourcing can help you stick to a budget and will also allow you to draw on additional expertise without paying excess payroll taxes or benefits. Many companies you outsource to will simply charge a monthly retainer alongside a reasonable hourly rate.